Southern Industrial Action This Week


Industrial action to cause severe and significant disruption to services

Disruption expected every day from Tuesday 6 December 2016
  Changes to strike dates
  Compensation for season ticket holders
  Enhanced delay repay offer
Dear Passenger,


We’re sorry to have to advise you to expect severe and significant disruption to Southern and Gatwick Express services every day from tomorrow when industrial action by ASLEF and RMT unions begins.
There will be major delays from Tuesday (December 6) when Southern drivers begin a ban on overtime working and conductors start a new three-day strike. On 13 December, drivers will begin the first wave of nine days of strike action planned. However, we are doing all we can to stop the ASLEF strikes going ahead and that’s why we issued proceedings at the High Court to seek an injunction to stop ASLEF’s industrial action. Our case will be heard in the High Court on Wednesday, 7 December.
Regrettably, ASLEF’s continuous drivers’ overtime ban from December 6 will severely affect services every day. On RMT strike days this will result in only around 50% of the full timetable being able to operate.
If the ASLEF strikes go ahead, on these days no Southern services will operate, with only Thameslink services to Three Bridges and Brighton and a limited service on Gatwick Express. Please note that we expect stations to be incredibly busy. If you can make alternative travel arrangements you should, and if you don’t have to travel you shouldn’t. If the drivers’ strikes go ahead, as there will be no services on Southern, you should not attempt to travel.
Thameslink services are not directly affected by the strike action, although these services are expected to be extremely busy. Other operators’ services are not affected, but are likely to be busier.
Southern and Gatwick Express services will be affected by strikes on the following dates:
Tuesday 6 to Thursday 8 December (RMT conductors’ strike)
Tuesday 13 and Wednesday 14 December (ASLEF and RMT drivers’ strike)
Friday 16 December (ASLEF and RMT drivers’ strike)
REVISED DATE: Monday 19 to Tuesday 20 December (RMT conductors’ strike)
Saturday 31 December to Monday 2 January (RMT conductors’ strike)
Monday 9 to Saturday 14 January (ASLEF and RMT drivers’ strike)
Journey planners will only be updated 24 hours before the strike date in question. Customers are advised to check regularly for travel updates at
We are very sorry for the continued disruption to your journeys.

Compensation for season ticket holders

We are developing a new compensation offer for season ticket holders, which will go live in January.
Annual season ticket holders will receive a one-off payment equivalent to one month’s travel.
Quarterly, monthly and weekly season ticket holders will be able to claim an equivalent payment for the ticket type if tickets have been bought for travel for at least 12 weeks between 24 April and 31 December 2016.
We will automatically be in touch if we have a season ticket holder’s details and a new web page will be set up in January to enable you to apply online. We will be in touch with further details on how to claim.

Enhanced Delay Repay offer

From 11 December 2016, we will also be introducing a more generous Delay Repay scheme which will now offer you compensation for train delays over 15 minutes rather than the current 30 minutes. Under ‘Delay Repay 15’, you will be able to claim 25% of the cost of the single fare for delays between 15 and 29 minutes. The quickest way to claim is to apply online
Once again, we are very sorry for the many months of disruption and misery you’ve endured due to industrial action and poor performance.
Kind regards
Angie Doll
Southern Passenger Services Director

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